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Shipping , Returns and Terms

 

Shipping

 

We are happy to ship World Wide - if your country allows it, we'll ship to you! Some general rates are below, if you want us to send somewhere else, just drop us an email to sales@reallygoodwhisky.com and we'll send you a quote.  

 

UK
£4.95 Standard Service – no matter how big! Takes 2-4 Working days – we’ll send you a tracking code
£8.50 - Express Delivery - Next day delivery if ordered before 1pm (later sometimes possible – drop us an email first to check!).  We’ll send you tracking details.

 

USA

 

Band 1: Alaska, California, Conneticut, Delaware, District of Columbia, Florida, Idaho, Louisiana, Maryland, Massachusetts, Maine, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas, Vermont, Virginia, Wyoming

 

£40 for 1st bottle, £10 per subsequent

 

Band 2: Alabama, Arkansas, Colorado, Georgia, Hawaaii, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, Montana, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, West Virginia, Wisconsin, Washington

 

£99 for up to 6 bottles - yes we know it's not cheap, but we try out best - maybe team up with a couple of mates!!!! 

When shipping to the USA, all duties are included in the shipping costs at the checkout. What you see is what you pay- no hidden charges. However, due to state import restrictions, we are not allowed to deliver to: Alabama, Alaska, Arkansas, Iowa, Kentucky, Minnesota, Mississippi, New Hampshire, Pennsylvania, South Dakota or Utah.But don't worry, we can deliver your order to friends or family, in another state, although that may not be much help for Alaskans, sorry.  Sadly, we are also unable to send to Schools, Colleges, PO boxes or military bases.

 

Europe

 

£20 for 1st bottle £5 per subsequent bottle. Tracking number will be provided

 

Australia

 

£120 for up to 2 bottles 
This doesn't include duties or taxes which you may be charged at the other end!

 


If you're somewhere else in the world, we're happy to ship there (if we're allowed to!) just drop us an email and we'll get you a quote! 

 

Terms

All alcoholic drinks can only be ordered by and delivered to those aged 18 or over in the UK and EU, and over 21 Years in the USA.

In the event that a product is unavailable when you have ordered it we will contact you to either arrange a replacement, refund or accept another order.

We reserve the right not to accept any order. In the event that we have incorrectly priced a product we will not be obliged to supply goods at that price.

All prices are not inclusive of postage and packaging unless stated.

Customers can choose a delivery window at checkout, we will do everything we can to meet this time frame, however we accept no liability for goods which fail to arrive within this window due to circumstances beyond our reasonable control.

Goods are dispatched by a third-party courier and their terms and conditions apply.

Any local excise duties and taxes are the responsibility of the customer. We cannot be held responsible for any other additional charges levied by local customs.

Complaints

In the event of a complaint please email sales@reallygoodwhisky.com giving as much detail as you can. A member of our team will respond to you within 48 Hours and try to give a full resolution.

Crime Prevention

For the purposes of the prevention of crime we may share any information that we collect with the police or other public sector agencies. Information shared in this way will not be used for marketing purposes. 


Returns Policy

If any goods get damaged along the way, The Really Good Whisky Company must be notified within 24 hours of delivery and we will issue a full refund or resend a new bottle.

If you've changed you mind, you have 7 days to inform The Really Good Whisky Company of an unwanted order. A refund will be issued once the bottle has been returned to us and we are sure it is in the same condition we sent it in. Initial postage and return costs are the responsibility of the customer and we will not pay for any unwanted orders to be sent or returned, including import/export duties - we will do our best to minimise these costs!

Please contact us on sales@reallygoodwhisky.com

 

Privacy Policy

This privacy policy sets out how The Really Good Whisky Company uses and protects any information that you give The Really Good Whisky Company when you use this website.

The Really Good Whisky Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Really Good Whisky Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

 

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