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Terms & Conditions

Written return and refund policy

 

If any goods get damaged along the way, The Really Good Whisky Company must be notified within 24 hours of delivery and we will issue a full refund or resend a new bottle.

If you've changed you mind, you have 14 days to inform The Really Good Whisky Company of an unwanted order. A refund will be issued once the bottle has been returned to us and we are sure it is in the same condition we sent it in. Initial postage and return costs are the responsibility of the customer and we will not pay for any unwanted orders to be sent or returned, including import/export duties - we will do our best to minimise these costs!

Please contact us on sales@reallygoodwhisky.com

 

Privacy policy

 

This privacy policy sets out how The Really Good Whisky Company uses and protects any information that you give The Really Good Whisky Company when you use this website.

The Really Good Whisky Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Really Good Whisky Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

DATA AGGREGATION, ANALYTICS AND PROFILE CREATION

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

BEHAVIOURAL ADVERTISING AND CROSS PLATFORM TARGETING

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

 

COMPANY INFORMATION

Select Whisky Limited
802-808 Finchley Road, London, NW11 6XL

Terms of Service

 

All alcoholic drinks can only be ordered by and delivered to those aged 18 or over in the UK and EU, and over 21 Years in the USA. Therefore, an adults signature is needed for delivery.

In the event that a product is unavailable when you have ordered it we will contact you to either arrange a replacement, refund or accept another order.

We reserve the right not to accept any order. In the event that we have incorrectly priced a product we will not be obliged to supply goods at that price.

All prices are not inclusive of postage and packaging unless stated.

Customers can choose a delivery window at checkout, we will do everything we can to meet this time frame, however we accept no liability for goods which fail to arrive within this window due to circumstances beyond our reasonable control.

Goods are dispatched by a third-party courier and their terms and conditions apply.

Any local excise duties and taxes are the responsibility of the customer. We cannot be held responsible for any other additional charges levied by local customs.

SURCHARGE FOR REMOTE AREA (WE’RE JEALOUS)

If you live in the middle of nowhere, we don’t blame you, however we may have to charge more to deliver to you. if we do, we will be in touch to ask if you still want to have the order delivered. Do not worry we will refund you if you don’t want it. It is unlikely that you live in a remote area so do not worry about it too much.

COMPLAINTS

In the event of a complaint please email sales@reallygoodwhisky.com giving as much detail as you can. A member of our team will respond to you within 48 Hours and try to give a full resolution.

CRIME PREVENTION

For the purposes of the prevention of crime we may share any information that we collect with the police or other public sector agencies. Information shared in this way will not be used for marketing purposes. 

 

Shipping policy

We are happy to ship World Wide - if your country allows it, we'll ship to you! Some general rates are below, if you want us to send somewhere else, just drop us an email to sales@reallygoodwhisky.com and we'll send you a quote. We ALWAYS reflect our paperwork honestly and accurately! Please don't ask us to change details - you'll only receive an embarrassing NO! 

 

Contact information

Phone number: +44 203 8727771

Email: sales@reallygoodwhisky.com

The Really Good Whisky Company is a trading name of

Select Whisky Limited

802-804 Finchley Road,

Temple Fortune

London NW11 6XL

United Kingdom

 

Competitions on this site, or Social Media

Giveaway Terms and Conditions

1- The promoter is: company no. 10115611 whose registered office is at 6 Lyttelton Road, London, N2 0EF

2- The competition is open to residents of the United Kingdom aged 18 years or over except employees of Really Good Whisky and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3- There is no entry fee and no purchase necessary to enter this competition.

4- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5- Route to entry for the competition and details of how to enter are via the advertised page on our website, in addition to Facebook, YouTube, LinkedIn, Instagram and Twitter

6- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7- Closing date for entry will be as per the post After this date the no further entries to the competition will be permitted.

8- No responsibility can be accepted for entries not received for whatever reason.

9- The rules of the competition and how to enter are as follows:

For Social Media posts, follow the instructions in the post, but generally, like the post, share the post on your page and follow our page on that platform. 

10- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12- The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13- Winners will be chosen

by CommentPicker or as a result of a popular vote conducted via social media sites as measured and recorded and verified by Promoter and or its agents.

14- The winner will be notified by DM on Twitter/Facebook/Instagram or email within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15- The promoter will notify the winner when and where the prize can be collected / is delivered.

16- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18- The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].

19- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20- The winner’s name will be available 28 days after closing date by emailing the following address: shelley@reallygoodwhisky.com

21- Entry into the competition will be deemed as acceptance of these terms and conditions.

22- This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to The Really Good Whisky Company and not to any other party. 

 

  • The promoters decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  • The entrant must be following Really Good Whisky  on Social Media in order to enter.
  • The promoter shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  • The promoter also reserves the right to cancel the competition if circumstances arise outside of its control.

This website is run and operated by company no. 10115611 6 Lyttelton Road, London, N2 0EF.

 

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